This Privacy Policy describes how Blue Collar Ops collects, uses, and protects your personal information when you use our platform or receive communications from contractors using our platform.
Who We Are
Blue Collar Ops is a field operations management platform that provides scheduling, dispatching, invoicing, and customer communication tools to small contracting businesses. Our platform is operated by Blue Collar Ops and accessible at bluecollarops.io.
Information We Collect
We collect the following types of information:
Information you provide directly
- Name, phone number, and email address provided when booking a service appointment
- Service address and any notes related to your appointment
- Payment information processed securely through our payment processor
Information collected automatically
- Device type and browser information when accessing our customer portal
- Appointment history and service records related to your account
How We Use Your Information
We use your information for the following purposes:
- To schedule and confirm your service appointments
- To send SMS and email notifications related to your appointments including technician arrival updates and invoices
- To process payments for services rendered
- To maintain records of services performed at your property
- To improve our platform and customer experience
SMS Communications
If you have provided your phone number and consented to SMS communications we will send you service related text messages as described in our SMS Opt-In Policy at bluecollarops.io/sms-consent. You can opt out at any time by replying STOP to any message.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With the contractor who is providing your service — they need your contact and address information to complete the job
- With payment processors to complete invoice payments
- With SMS and communication service providers to send appointment notifications
- With cloud hosting providers who store our data securely
- If required by law or legal process
Data Security
We take the security of your personal information seriously. We use industry standard encryption for data in transit and at rest. Access to personal data is restricted to authorized personnel only. We regularly review our security practices to ensure your data is protected.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for a minimum of three years for warranty and liability purposes.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information subject to legal retention requirements
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights contact us at support@bluecollarops.io
Cookies
Our customer portal may use cookies to maintain your session and improve your experience. We do not use cookies for advertising or tracking purposes.
Children's Privacy
Our platform is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date. Continued use of our platform after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy please contact us:
Blue Collar Ops
Email: support@bluecollarops.io
Website: bluecollarops.io
Have questions about how we handle your phone number and SMS messages?
Read Our SMS Consent Policy →