Privacy Policy

1. Information We Collect

We collect information you provide directly when you create an account, use the Service, or contact us for support:

• Account information: Name, email address, phone number, company name, and billing information
• Worker data: Employee names, contact information, skills, availability, and work history
• Customer data: Customer names, addresses, contact details, and service history
• Job data: Scheduling, dispatch, job status, notes, and invoice information
• Location data: GPS coordinates of workers while using the field app during work hours
• Usage data: How you interact with the platform, features used, and support interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process payments and send billing communications
• Send operational notifications including job confirmations and status updates
• Power AI features including scheduling recommendations and the Briggs assistant
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve the platform
• Comply with legal obligations

3. SMS and Text Communications

The Service sends automated text messages to workers and customers on your behalf, including job confirmations, status updates, and invoices. These messages are sent using the contact information you provide. Please refer to our SMS Consent Policy for full details on text messaging practices.

4. Location Data

When workers use the field app, we collect GPS location data to power live map tracking, auto check-in, and route optimization features. Location data is only collected during active work sessions and is accessible to company managers through the platform dashboard.

Workers are informed of location tracking through the field app and must consent to location access to use GPS-dependent features.

5. Data Sharing

We do not sell your data. We may share information with:

• Service providers: Third-party vendors who help us operate the platform (e.g., cloud hosting, payment processing, SMS delivery)
• Legal requirements: When required by law, regulation, or valid legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter. You may request deletion of your account and associated data by contacting us at support@bluecollarops.io.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@bluecollarops.io.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at support@bluecollarops.io.