SMS Consent Policy

1. Who Sends SMS Messages

Blue Collar Ops sends text messages on behalf of trade service companies ("Companies") that use our platform, to customers of those Companies — people who have scheduled service and who have agreed to receive text updates about it.

We do not send text messages to field technicians or other employees.

2. Types of Messages Sent

Every message we send is about a service appointment you have with the Company. There are five, and this is the complete list:

• Appointment confirmed — the date and time booked for your service, sent when the appointment is made
• On the way — your technician has set out, with an estimated arrival time
• Appointment rescheduled — your appointment time has changed
• Invoice — your invoice, with a link to view and pay it
• Emergency schedule change — an urgent job has displaced your appointment. A person at the Company writes and approves this message before it is sent.

We do not send marketing, promotional, or review-request messages of any kind.

3. Consent

Consent is not a condition of service. You can book an appointment, have the work done, receive your invoice and pay it without ever agreeing to receive a text message. Declining changes nothing about the service you get.

Giving a Company your phone number is not consent. A phone number on your record lets the Company call you. It does not enable text messages, and our system will not send you one until consent has been recorded.

Consent is recorded in one of two ways:

• You tell the Company. When you agree to receive text updates, someone at the Company records that against your customer record, along with who recorded it and when.
• You text us. Replying START to a message from us turns text updates on.

Where no consent has been recorded, we send nothing — the message is not queued or retried, and the Company can see on the job that no text went out and why.

Your own decision always takes precedence. If you opt out, nobody at the Company can turn text updates back on for you. Only you can, by replying START.

4. Opting Out

Reply STOP to any message to opt out. You will receive a single confirmation and no further messages.

We record your opt-out against every record we hold for that number, not just the one that sent the message — so if a Company holds more than one record with your number on it, all of them stop.

Opting out affects text messages only. You will still receive calls, email, and your invoice by the other means the Company uses, and it does not affect your service in any way. You can re-subscribe at any time by replying START.

5. Help

Reply HELP to any message for assistance, or contact us directly at support@bluecollarops.io.

6. Message Frequency

Message frequency depends on your scheduled service activity. A typical appointment produces two to four messages. There are no recurring, scheduled, or promotional messages — if you have no appointment, you receive nothing.

7. Costs

Blue Collar Ops does not charge for SMS messages. However, standard message and data rates from your wireless carrier may apply.

8. Privacy

Phone numbers collected for SMS communications are not shared with third parties for marketing purposes. For full details on how we handle your data, see our Privacy Policy.

9. Supported Carriers

SMS messaging is available on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carrier support may vary.

10. Contact

For questions about our SMS practices, contact us at support@bluecollarops.io.